Cellular Communications

FORIS Mobile

Purpose:

Centralization of subscribers and provided services data storing and processing, automation of services provision and evaluation business processes, control of payment for services and accounts receivable, creation of reports.

System Functions:

• Collection and processing of data on the communication services provided;
• Tariff plans management;
• Charging for the services provided;
• Invoicing;
• Subscribers database management;
• Registration of applications for provision of services to subscribers and their circulation;
• Provision of informational services;
• Interaction with the cellular networks subscribers registrations systems;
• Interaction with the cellular networks service systems;
• Control over accounts receivable;
• Blocking management;
• Work with complaints;
• Accounting documents maintenance;
• Creation of financial and technical reports;
• Reference information storing and circulation;
• Storing and management of data on numbering capacity and other resources of the communications operator.

MARTI

Purpose:

Customer relationship management (client-oriented approach to the production activities management).

System Functions:

• Clients relations management (supplier-customer);
• Clients data storing;
• Creation (and management) of any tasks flows for realization of internal and external customers processes;
• Marketing procedures provision;
• Sales provision;
• Work with potential clients;
• Work with agreements;
• Service maintenance (keeping the journals for complaints and applications, ensuring work with complaints);
• Provision of quality level control and management (SLA and QoS);
• Maintenance of reports of any level and worked out in any details;
• Provision of information distribution to the clients.

Universal Software Systems

FORIS.Configuration

Purpose:

Configuration parameters management processes automation and monitoring of changes to them.

Field of Application:

Firmware complexes management.

System Functions:

• Distributed computer systems configurations management;
• Collection of current information on the system and its components configuration;
• Configured systems hierarchies and configured units management;
• Maintenance of reference guides for the common configured units;
• Configuration export and import.

FORIS.Monitoring & Logging

Purpose:

Collection, accumulations, dynamic and static displaying of the data on the complex automation system state.

Field of Application:

IT-departments and complex automation system maintenance services

System Functions:

• Collection of data from asynchronous agents through the unified interface;
• Displaying the data using tables and charts with option of reports customization;
• Customization of events evaluation system with indication of counters value range (with consideration of the time of day).
• Warning system using external devices: SMS, e-mail, built-in console;
• Objects generation, ranging and management in the result of the obtained data analysis.